Return & Refund Policy – Lumyra7
At Lumyra7, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, we’re here to help.
🔄 Returns
We accept returns within 7 days of receiving your order, subject to the following conditions:
- The item must be unused, unworn, and in its original condition
- The product must be returned with original packaging and tags (if applicable)
- Proof of purchase (order number or receipt) is required
Items that do not meet these conditions may not be eligible for return.
❌ Non-Returnable Items
The following items are not eligible for return:
- Used or damaged products (not due to our error)
- Items without original packaging
- Personal care items (for hygiene reasons)
- Sale or discounted items (if applicable policy)
💰 Refunds
Once we receive and inspect your returned item:
- You will be notified about the approval or rejection of your refund
- If approved, your refund will be processed within 5–7 business days
- Refunds are usually issued via bank transfer or original payment method (depending on your payment option)
🔁 Exchanges
We only replace items if they are:
- Defective
- Damaged during delivery
- Incorrect item received
If you need an exchange, please contact our support team with clear images of the issue.
🚚 Return Shipping
- Customers may be responsible for return shipping costs unless the item is defective or incorrect
- Shipping charges are non-refundable
📩 How to Request a Return
To initiate a return or refund:
- Email us at: infolumyra7@gmail.com
- Provide your order number and reason for return
- Attach images (if the item is damaged or incorrect)
Our team will guide you through the next steps.
⚠️ Important Notes
- Returns sent without prior approval may not be accepted
- Processing times may vary during peak seasons or holidays
🤝 Our Commitment
Your satisfaction is important to us. At Lumyra7, we are committed to handling your concerns with fairness, transparency, and care.